At Federal Industries, we take pride in providing high-quality shipping and packaging systems that meet safety and compliance standards. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
- You may return unused, unopened products within 30 days of delivery for a refund or exchange.
- Returned items must be in their original packaging and in resalable condition.
- Custom, special-order, or modified packaging systems are non-returnable unless defective or damaged upon receipt.
- To initiate a return, please contact our customer service team at [email/contact info] to receive a Return Authorization (RA) number. Returns without authorization will not be accepted.
Refunds
- Once we receive and inspect your returned items, we will process your refund within 7–10 business days.
- Refunds will be issued to the original payment method, minus any applicable shipping fees.
- Shipping costs are non-refundable unless the return is due to our error or a defective product.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 5 business days of delivery. We will arrange for replacement or credit at no additional cost.Your satisfaction is our priority—thank you for choosing Federal Industries.
Return And refund policy
Federal Industries Corporation sold its first brown box in 1945. Since its inception, we have provided innovative design and manufacturing of packaging products for industry. Beginning in 1987, we have established ourselves as a leader in UN package design and testing, developing a specialized line of packages to meet the rigid UN shipping standards. Today our CHEM-TRAN® and VISA-PAX™ shipping systems safely carry hazardous chemicals throughout the world.